About

Services

Women's Health

Antenatal Care

Men's Health

Paediatric Care

Palliative Care

Minor Surgery

Immunisations

ECG & Spirometry

Insurance Medicals

Mirena & Implanon
Insertions / Removals

Pre-Employment Medicals

Travel Vaccinations

More Than a Medical Centre

Providing Excellent Medical Care

 Eastside Health on Mary provides excellent medical care by having friendly and efficient professionals who care for each patient and treat them with respect. Opportunities for training and further development are encouraged within the practice to ensure work is enjoyable and each department is reaching their full potential. Eastside Health realises that a medical centre is a lot more than just its doctors and values what attributes each person brings to their position.

Welcoming and Highly Organised

The practice is a welcoming and highly organised medical centre with the hope doctors, nurses, reception and patients will enjoy coming to Eastside Health on Mary. The layout of the consultation and treatment rooms have been designed to ensure a smooth flow from one area to another, again to maximise the comfort of both patients and practice professionals. Up to date equipment has been invested in to ensure the practice of up to date medicine.

Strong Management Team

A strong management team has been employed to ensure that the practice is well organised. In designing the procedures and policies within the medical centre, guiding how the practice functions, everyone who attends Eastside Health on Mary, including patients, nurses, reception and doctors have been considered.

Eastside Health maintains accurate and thorough medical records. This allows the practice to properly manage chronic medical conditions and ensure that where referrals are made, specialists receive relevant and complete information.

Caring for you through all seasons of life

Eastside Health will provide care for patients from all seasons of life, with a focus on the patient as part of their family and community. The practice is committed to the continued up- skilling and ongoing education that providing exceptional medicine requires.

Got Questions?

  • How do I access your After Hours service?

    If you require care outside the normal opening hours, please telephone the surgery to be advised of care available.


    Visit our Contact Page.

  • Do you do Home Visits?

    Yes.


    Home visits will need to be arranged in consultation with the treating doctor.

  • Do you take New Patients?

    New patients are welcome and will be billed as per our Practice Billing Policy.


    If you would like to book an appoint you can do this online. Click here.

  • How do I book an appointment?

    You can book online, click here.


    Alternatively you can call the practice directly on 07 4580 0804.


    Please let the receptionist or online system know when booking if you require a standard consultation or a specific appointment.


    Emergencies will always be given priority and the reception staff will attempt to notify you of any unforeseen delays to your treatment.


    Long consultations are available upon request. 

  • What happens if I miss or cancel my appointment?

    2 hours notice is required for cancelling an appointment.  Missed appointments incur a $70 fee and a larger sum for longer consultations.  This fee will need to be paid prior to another appointment being given

  • How does your Reminder System work?

    The practice is committed to providing you with the best preventative care possible.  Your permission  is required to be included on the reminder system and may issue you with a reminder notice on occasion.  If you do not wish to be a part of this system, please let your doctor or reception know.

  • How is my Personal Heath Information Managed?

    Your personal health information is collected and used directly in association with your health care. It is a confidential document and it is the policy of this practice to maintain the security of medical records at all times.  The practice will ensure that your information is only available to authorised professionals or seek your permission before disclosing it to any third party.


    If you have any concerns about your health information privacy, please let your doctor or reception know.

  • How do you deal with different Cultural Backgrounds and Ethnicitys?

    It is the commitment of  the practice to provide the best preventative care.  To ensure that your care is tailored to your needs, the practice encourage patients to identify their cultural background and/or ethnicity on their medical record.  


    If you identify with a particular medical background, please let your doctor or reception  know.

  • How do I make a complaint?

    Positive or negative feedback is encouraged to improve our service where necessary.

    Please feel free to discuss any problems you may have with your Doctor or the Practice Manager. Alternatively, you may want to write to Eastside Health.


    All complaints are taken seriously and you can remain anonymous if you wish.


    Complaints can also be made to the:

    Health Ombundsman, PO Box 13281, George Street, Brisbane, QLD, 4350


    Phone: 133 646

    Email: complaints@oho.qld.gov.au

    www.hqcc.qld.gov.au

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